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Alder Customer Relations
Customer Relations - Account Creation
Cell Registration (2:48)
Welcome Survey Call (8:05)
Post Install Survey Call (6:53)
Audit Survey Call (4:26)
Customer Relations - Billing
One Time Payments (3:07)
Future Payments (2:22)
Changing Billing Information (8:06)
Creating Invoices (4:54)
Refunds (5:56)
Customer Relations - Basic Technical Support
Trouble Beeps (2:52)
System History (2:37)
Renewal Calls
New Lecture (8:00)
Agreement Calls
Take Overs (2:34)
Transfers of Address (3:49)
Buy Out Check Process (BOC) (3:55)
End of Term (EOT) and Right of Rescission (ROR) (3:55)
Cancellation Requests Part 1 (3:24)
Cancellation Requests Part 2 (7:21)
Special Cancellations (4:37)
Buy Out Check Process (BOC)
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